HELP AND SERVICES

Payment

Delivery & Return

  • Black Instagram Icon
  • Black Facebook Icon
  • Pinterest - Black Circle

© 2017 Rosbalet Ltd. - All rights reserved. - GB VAT #246235904

Terms of Sale

Rosbalet Ltd website(s) (our "Site" or “Sites") hereafter called Rosbalet and related services are made available to you in accordance with the following Terms of Use, and any other rules posted on our Sites (collectively, the "TOU"). Please read the TOU carefully before placing any orders on www.rosbalet.com. We recommend you should keep a copy of the TOU for future reference.

 

Rosbalet is a trading name of Rosbalet Limited, a company registered in England and Wales under registration number 10096801. Our registered address is 39 A Welbeck Steet, London, W1G  8DH, UNITED KINGDOM. Our VAT number is GB 246 2359 04. In particular, we wish to draw your attention to our policies relating to the terms of

purchase within the TOU and our Privacy Policy. 

 

These Terms of use are governed by and shall be interpreted pursuant to the laws and the courts of England shall have exclusive jurisdiction in connection with any disputes arising out of the use of the Website and/or in any way related to the use of the Website or to these Terms of Use, save for any right under mandatory provision of applicable law to establish legal proceedings in the habitual place of residence or domicile of the users.

 

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOU. We may modify the TOU from time to time. Please read the TOU and check back often. If you do not agree to any change to the TOU then you must immediately stop using the Site.

    

REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@rosbalet.com. We may also change registration requirements from time to time.
The account password you provide should be unique and kept secure, and you must notify Rosbalet immediately of any breach of security or unauthorised use of your account.
Please refer to our Privacy Policy for information about how we use your data.

 

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the Rosbalet terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Rosbalet, whose applications are acceptable to Rosbalet and who have authorised Rosbalet to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where Rosbalet feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Please refer to our Privacy Policy for further information about how we use your data.

 

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
Rosbalet offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our factory, consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once factory stock has been delivered to Rosbalet. Rosbalet will only take Advance Purchase orders for stock that has been scheduled for delivery by the factory. Your rights regarding Advance Purchase are the same as those for any other purchase at Rosbalet. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
Rosbalet will store a record of your transactions for a minimum of one year.

 

PRICING POLICY

 Prices shown on the Site are in GBP or Euros and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site.
All prices and offers remain valid as advertised from time to time. The GBP or Euros price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.
Customers purchasing from a country served as delivered duty paid ( DDP ) will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from the courier or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

    

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and Rosbalet will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Rosbalet.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOU.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

 

PAYMENT

We accept Visa, MasterCard, American Express cards, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to rosbalet.com. Payment will be debited and cleared from your account upon dispatch of your order by Rosbalet. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Rosbalet, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Rosbalet user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

 

INSURANCE AND DELIVERY

You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
Rosbalet insures each purchase during the time it is in transit until it is delivered to your specified delivery address.        

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Rosbalet Software and all HTML and other code contained in this Site. All such Content, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Rosbalet and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
 

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

 

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOU, we may deny you access to this Site on a temporary or permanent basis.

 

LIMITS ON OUR LIABILITY
If Rosbalet fails to comply with the TOU, we are responsible for loss or damage you suffer as a foreseeable result of us breaching the TOU. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and Rosbalet knew it might happen, for example, if you discussed it with us during the sales process. We will only be liable for loss or damage up to 150% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the TOU where such failure is due to events beyond our reasonable control.

 

COMPENSATION

At our request, you agree to compensate us fully, defend us, and hold us Rosbalet harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOU by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

 

OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Rosbalet as a result of the TOU or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Rosbalet, and we shall not be liable for any representation, act, or omission on your part.

 

NO WAIVER

If you breach the TOU and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOU.

 

COMPLAINTS AND GOVERNING LAW

If you have a complaint about us email info@rosbalet.com giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. The TOU together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction.