Delivery & Returns

Before requesting a return please make sure the products comply with the following conditions, in accordance with Rosbalet, General Terms and Conditions of Sale:

  • The products must be in their unused original condition, with all labels, leaflets, any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted.

  • The products must be accompanied by the purchase receipt.

  • The return must be requested within 15 (fifteen) days from delivery of the order.

  • The return parcel must be handed to the courier within 15 (fifteen) days from return authorisation.

  • The parcel can only be returned from the original shipping Country.

  • The products were purchased online on Rosbalet.com

Rosbalet reserves the right to refuse return of any merchandise that does not meet the above return requirements.

 

If you request a return via our Customer relation after our 15 (fifteen) days policy period has terminated and it is accepted, we will reactivate the online return procedure.

Returning your shoes

Purchases can be returned within 15 days from delivery. 

Please contact sales@rosbalet.com for return and exchange requests.

If the return is accepted the refund you will receive will include both the costs of returned item(s) and the original shipping costs.

If you decide to return using a different delivery service, costs will be at your expense and we will not be able to accept liability for lost or damaged returns.

Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.